![]() Make sure the ink cartridges snap in place and the icon on the ink cartridge matches the icon on the slot.Ĭonnect the power cord to the back of the printer, and then press the Power button to turn on the printer. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry. The carriage image might not look exactly like the carriage area in your printer, but the steps are the same for cleaning the electrical contacts in your printer.įigure : Electrical contacts inside the carriage Repeat this process on the other ink cartridge.Ĭlean the electrical contacts in the carriage that holds the ink cartridges. This can result in clogs, ink failure, and bad electrical connections.įigure : Copper-colored contacts and ink nozzles on the cartridge Gently wipe the ink cartridge copper contacts clean until there is no ink residue or debris on the cloth.ĭo not touch the ink nozzles with your skin. Lightly moisten the lint-free material with distilled water and squeeze out any excess water. Do not leave an ink cartridge outside of the printer for more than 30 minutes. Place the ink cartridge on a sheet of paper with the copper strips facing up.Ĭlean the ink cartridges one at a time. Unplug the power cord from the rear of the printer. Wait until the carriage is idle and silent before you continue. The carriage moves to the center of the printer. ![]() Print a page to see if the printer displays the same message.ĭistilled water (tap water might contain contaminants that can damage the ink cartridge)Ĭotton swabs, coffee filter, or other soft, lint-free material Insert the black ink cartridge in the slot on the right.įigure : Example of inserting the tri-color ink cartridge Insert the tri-color ink cartridge in the slot on the left. Make sure that the icon on the ink cartridge matches the icon on the slot. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its color-coded slot until it snaps into place. ![]() If there is no debris visible, continue to the next step. Plastic tape with pull tab (must be removed before installing)Ĭheck the copper-colored electrical contacts for debris, and go to Step 3: Clean the contacts for instructions on how to clean the contacts. Make sure that there is not any plastic tape on the ink cartridge. This can result in clogs, ink failure, or bad electrical connections.įigure : Copper-colored contacts and ink nozzles Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.ĭo not touch the copper-colored contacts or ink nozzles with your skin. With the power on, open the front access door. Remove, inspect, and then reinstall the ink cartridge. However, I will need a few details to provide an accurate solution,ĭid you do any hardware or software changes?
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