Have you tried different ports on the same computer?ĭoes Fenix start showing charging screen that is different from the one when you charge from the wall outlet? If so: have you tried with another cable?Īre you plugging your watch to computer directly or via some hub, i.e. Contacts should be clean and not shortened.Īre you using the original cable that came in the box? Have you checked that all the pins in the cable make proper contact with al the contact pads on the watch?Ĭlean both of them to make sure nothing is stuck between contacts. I know you have tried a lot of things, but maybe there's a slight chance you've missed something. In order to update your Garmin software you can follow the instructions on this Garmin webpage. The software of your Garmin should be updated on a regular basis, since Garmin also develops their software and corrects errors. If an update is available you'll find an Update button. By following the link you will be directed to the Garmin Connect IQ app. You can also open the komoot app in the Garmin Connect IQ store on your phone.If you use Garmin Express on your PC, connect the device to the computer to update the komoot app.Select the Update option next to the komoot app. Open the Garmin Connect app on your phone, then open the list of devices and click on Activities and apps.If this is not the case, you have several options to update the app manually: If you use the Garmin Connect IQ app, it should update the komoot app for Garmin automatically when you sync the device. You can use this email and password to log into the komoot app for Garmin. There you will be able to see your email address and choose a password for your account. com via a browser and go to your profile settings (or by clicking More ( ) > Settings). To log on, set a password on the website. If you use the Facebook login to access your komoot account on the komoot webpage, you won’t have a password to use to log in on the komoot app for Garmin. Logging in with Facebook on the komoot app for Garminįacebook login is not supported with the komoot app for Garmin. To check that you find the email address in the app: Profile ( ) > Settings ( ) > Profile Information or in the account settings on the website. Note: Make sure you connected the Garmin account with the correct komoot account. Find out how to disconnect komoot from Garmin. The easiest way to resolve this issue is to disconnect your device from your account and reconnect it. If the connections seems to be set up correctly, but your komoot Tours don’t show up in your komoot app for Garmin or they get transferred from your Garmin to komoot but not from komoot to your Garmin, you might have accidentally connected your Garmin device to another komoot account to the one you’re currently logged into. Include the software version of your phone and the version of komoot, which can be found here: Profile ( ) > Settings ( ) > App Settings. If none of these tips help, please contact customer support and provide the name and software version of your device, as well as which phone you use. Tip: A list of Garmin error messages can be found here. Please read the section below: Updating Garmin software. For example an old software version of your device may be incompatible with a new version of komoot.
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